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Rickie Cruz

Resume

Senior Full-Stack Software Engineer · Technical Lead · Engineering Leader

Professional Summary

Senior full-stack software engineer and technical lead with 10+ years of experience delivering enterprise platforms across financial services and HR technology. Built and operated customer-facing applications, improved API performance for high-traffic services, modernized legacy platforms, and designed cloud-native microservices that support business-critical workflows. Brings strong frontend, backend, AWS, API, and cross-functional leadership experience across Agile delivery teams. Currently open to new opportunities.

Experience

  • Lead Application Developer, ADPFeb 2020 – 2026
    • Built and maintained the customer-facing ADP community platform supporting collaboration features across chat, feed, surveys, broadcasts, analytics, and administrative experiences.
    • Designed, developed, and launched a new NestJS microservice for customer-facing capabilities from architecture through production deployment, making technical decisions around package selection, service structure, and implementation strategy.
    • Led AWS service setup and configuration for the new platform, including CloudFormation, ECS service wiring, and authentication/authorization endpoint registration.
    • Modernized a legacy Express.js service, upgraded dependencies, and improved maintainability, security, and runtime efficiency.
    • Improved API performance for a high-traffic microservice from approximately 500 TPS and a 2.5 second response time to approximately 1,350 TPS and a 100 millisecond response time through caching and data retrieval reduction.
    • Migrated media storage from Amazon EFS to Amazon S3 to support multi-region deployment and disaster recovery for a high-traffic service.
    • Modernized Angular administrative modules into Stencil.js micro-frontends, enabling incremental platform modernization and reducing maintenance overhead.
    • Delivered new Angular-based customer-facing product capabilities for Surveys and Broadcasts, including multilingual survey support, analytics enhancements, and configurable survey experiences.
    • Supported approximately 2 million API requests per day across customer-facing collaboration features.
    • Partnered with Product, UX, QA, and engineering teams to translate requirements into production-ready delivery while contributing architecture reviews, sprint planning, and Agile execution across a 4–8 engineer team.
    • Mentored engineers, onboarded new team members, and drove quality with Jest unit and integration coverage.
    TypeScriptJavaScriptAngularStencil.jsNode.jsExpress.jsNestJSAWS ECSAmazon S3Amazon EFSCloudFormationDockerMongoDBJest
  • Team Lead / Manager, FiservJan 2019 – Feb 2020
    • Led a cross-functional engineering team supporting enterprise fraud alert platforms for financial institutions.
    • Managed delivery risks, production support, and cross-team coordination to keep roadmap commitments on track.
    • Worked with Product Owners and stakeholders to prioritize customer-driven enhancements and migration work.
    • Supported modernization efforts that moved clients from legacy fraud alert capabilities to current platform workflows.
  • UI Team Lead, FiservJan 2018 – Dec 2018
    • Led distributed engineering teams across onshore and offshore resources delivering AngularJS and Angular applications across 4–5 product lines for approximately 100 enterprise customers.
    • Delivered Angular-based UI products and customer-facing experiences across clients ranging from smaller agencies to enterprise accounts with millions of accounts.
    • Demonstrated new UI capabilities through webinars and customer-facing sessions to support adoption and usage.
    • Partnered with Product and Business Analysts to translate customer feedback into product enhancements and release priorities.
    • Mentored developers and established delivery standards for a distributed engineering organization.
  • AngularJS Developer, FiservJun 2017 – Dec 2018
    • Developed a reusable AngularJS application framework enabling rapid delivery of configurable enterprise web applications.
    • Built and maintained Jenkins CI/CD pipelines supporting application deployments.
    • Planned and executed CAT, UAT, and production releases.
    AngularAngularJSJavaJavaScriptJenkinsGitAgileScrum
  • Freelance Full-Stack Web Developer2016 – 2017
    • Designed and developed custom websites and web applications for multiple clients.
    • Built responsive frontend applications and supporting backend services using HTML5, CSS3, JavaScript, PHP, and MySQL.
    • Implemented CMS and eCommerce solutions using WordPress.
    • Gathered client requirements and translated business objectives into technical solutions.
    • Maintained existing applications while ensuring quality, performance, and reliability.
  • Informatica Developer, Accenture2014 – 2016
    • Developed internal web applications simplifying enterprise data access for engineering teams.
    • Created complex Informatica mappings implementing business logic for enterprise data integration.
    • Developed PL/SQL procedures and one-time remediation scripts supporting production systems.
    • Optimized ETL workflows while troubleshooting production data issues and transformation logic.

Technical Skills

Frontend

AngularAngularJSStencil.jsTypeScriptJavaScriptHTMLCSSNgRxRxJS

Backend

Node.jsExpress.jsNestJSREST APIsMicroservicesAPI Design

Cloud & Infrastructure

AWS ECSAmazon S3Amazon EFSCloudFormationDocker

Data & Testing

MongoDBJestUnit TestingIntegration TestingSQL

Delivery & Leadership

GitBitbucketJiraAgileScrumCI/CDCode ReviewsTechnical DesignArchitectureMentoring

Selected Projects

  • Chatter SnowBoard Member + Director of Digital Operations

    Built the digital infrastructure supporting a growing LGBTQ+ ski and snowboard nonprofit — from inventory management to a full operations platform.

    Next.jsTypeScriptSupabaseZohoVercelCloudflare
  • Personal Finance OSSole Developer

    A financial management system to track cash, debt, and spending, and forecast runway — built to solve a real problem after a layoff.

    Next.jsTypeScriptSupabasePostgreSQLRechartsVercel

Education

  • Master of Science — Computer Information Systems (In Progress)
    Boston University · Concentration: Web Development
  • Bachelor of Arts — Software and Information Systems (Cum Laude)
    University of North Carolina at Charlotte · Minor: Mathematics

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